The “Light Med” online store does not accept any responsibility regarding the operation of the site, which can be caused by factors that are beyond the control of the management of this store (such as Internet failure, telecommunication issues, hardware equipment, etc.).

“Light Med” online store will not hand over users’ unique information to third parties and is committed to protecting users’ privacy as much as possible by using the latest technologies.

The services and contents of the site are provided for your personal and non-commercial use only. Any misuse of this information will be prosecuted and no real person, legal person or site can use the information and contents on the site for sale, reproduction or traffic generation on their site. If you want to use the services and contents of the site for commercial purposes, you must inform us in advance. Please contact us for this.

Users must fill the order form with correct and complete information when ordering the desired product. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered.

The intellectual property of the contents of the “Lightmed” online store, including the copyright law, belongs to the “Lightmed” online store.

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Sales and order delivery:

If the online tool is unable to deliver the goods on time due to reasons beyond its control and the parties do not agree on a new date, the buyer has the right to cancel the order without any cost.

The value of the goods or goods ordered is calculated according to the site’s price list and will include all sales taxes and duties. The cost of value added tax is calculated as zero Rials if it is not specified on the site. The only amount that will be added to the value of the goods in certain cases will be the cost of shipping and insurance of the goods.

The warranty period and after-sales service are mentioned in the description of each product. If the mentioned items are not included in this section, there is no warranty for that product.

Product return conditions:

Any defect and technical defect of the product must be reported to the customer contact center of the store within 48 hours after receiving the product, even on holidays, through the company’s phones or email info@lightmed.ir, so that the problem can be investigated immediately and if proven The defect should be replaced. Obviously, no protest is acceptable after 48 hours.

The buyer has 7 working days to cancel her order, provided that the packaging of the product has not been opened and it has not been used in any way. It should be noted that the cost of postage and insurance is the responsibility of the buyer.

This cancellation is not possible for the following products:

The non-conformity of the product sent with your order must be reported to the customer contact center of the store within 48 hours after receiving the product, even on holidays, through the company’s phones or by emailing info@lightmed.ir, so that the problem can be investigated immediately and if Proof, the goods will be re-sent to you without any charge. Obviously, the lack of notification after 48 hours means that the received items are correct.